When 5-Star Service Is Your Standard.

Spa & Medspa Consulting


By Melissa Boris


Over two decades  in spa has led to Melissa’s 3-prong  consulting approach:

High-touch guest experiences, forward-thinking services
& P&L’s that make sense.

What We Do:

  • Everything from A-Z to get your property from idea to execution. We will scope your project together but pre-open projects can include:

    • Site Selection

    • Competitive Analysis

    • Equipment Selection

    • Building Budgets

    • Service Menus

    • Hiring & Training

  • For properties already open, let’s optimize! My specialties are in helping businesses prep for scale and turning under performing units into thriving destinations.

    Project scopes are custom, but may include:

    • Identifying Opportunities and Liabilities

    • Vetting Vendor Relationships

    • Creating Systems for Scale

    • Refining Book Flows

    • Treatment Profitability

    • Strategies for Retail and Product

    • Staffing & Training

  • I help you navigate the complex (and ever-changing) world of licensing, protocols, medical supervision & scope-of-practice regulations.

    From OSHA to HIPPA compliance, to backbar systems and employee SOPS, let’s streamline your operations so you can scale safety, and sustainably.

    • Med-Spa Compliance

    • OSHA/HIPPA Protocols

    • Liability Insurance Guidance

    • Manuals & SOP Creation

  • Let MB Consulting act as your “Director”. We can help hire, train and support ongoing staffing needs.

  • Want to train your team in 5-Star service?

    Classes Available:

    • How To: Service Rituals

    • Client Experience Techniques

    • Front Desk Fitness to Treatment Room Precision

    • Handling Difficult Situations

    • Front Desk Phone Scripts

    • 5-Star Guest Service 101

    Class is in session, with Missy, on-site or via Zoom. Zooms can be recorded and used for evergreen training.

  • Need help in a pinch? Hire us to step in. One of our MB approved associates or Missy herself are available to take over the direction of the Spa.

    On-site and hands on, we will help you refine, improve and re-hire full time roles with strong foundations for the future.

  • “Melissa transformed our spa by expanding services, establishing protocols, strengthening vendor relationships, and building a clear financial and marketing strategy with measurable ROI.”

    Veronika

    Veronika’s Aesthetics - Founder

  • "Melissa brought invaluable marketing insight and operational leadership to our consultant team, driving growth strategies and strengthening the Immunocologie business."

    Karen

    Immunocologie - Founder

  • "Melissa brought incredible expertise to Bartram Walk - developing SOPs that unified our three lines of business, elevating service standards, and leaving our team empowered with sales tactics that feel natural and effective

    Jenean

    The Bartram Spa & Salon - Founder

  • "Having collaborated on projects from The Ritz-Carlton to World Spa, Melissa and I now partner on large-scale initiatives where two seasoned C-suite leaders deliver hands-on execution with precision and impact."

    Sandra

    Brookwall Wellness Consulting - Founder

  • "Melissa stepped in on short notice and quickly streamlined our spa operations, elevating procedures and preparing the team for a successful busy season."

    Chase

    The Sanderling Resort - Director of Operations

  • "Working with Melissa is seamless - she brings vision, structure, and strategy, making our collaborations on protocols and client services elevation both exciting and highly effective."

    Gianna

    Gaia Interactive Aesthetics - Founder

Be In Touch.

Call/Text: 917.912.6362

Or fill out a contact form to email.